SHIPPING & DELIVERY:
How long before I receive my order ?
Many of our products are being manufactured to order due to the personalisation options. We plan to ship your item within 5 business days following date of purchase.
WORLD DELIVERY SCHEDULES:
Region Shipping Delivery Time
USA - Standard: 4 - 7 working days
USA - Express: 2 - 4 working days
UK/NI - Standard: 3 - 5 working days
UK/NI - Express: 2 - 3 working days
Ireland - Standard: 1 working day
Ireland - Express: 1 working day
European Union - Standard: 4 - 7 working days
European Union - Express: 3 - 5 working days
Canada - Standard: 4 - 7 working days
Canada - Express: 2 - 4 working days
Australia - Standard: 5 - 9 working days
Australia - Express: 4 - 6 working days
New Zealand - Standard: 5 - 9 working days
New Zealand - Express: 4 - 6 working days
Rest of Europe - Express: 4 - 6 working days
Rest of World - Express: 4 - 6 working days
What delivery partners do you use ?
We will ship with An Post of DPD
KCS REFUND & RETURN POLICY
CLAIMS
When you purchase online, you have a statutory right to return a Product (other than perishable produce) up to 7 days after your order has been delivered (cooling off period), this is extended to 14 days if you are located in the European Union. We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the Product to us and we will organise
a refund (excluding return delivery cost). The product may also be returned for an exchange, but additional shipping charges will apply. If a Product is damaged or faulty please contact us and we will organise a replacement or refund.
Merchandise purchased with us excluding sale items may be returned within 7 days for a full refund (excluding shipping costs) providing merchandise is returned in the same condition as sold, this is extended to 14 days if you are located in the European Union. If merchandise is not returned in the same condition as sold full refunds will not be issued. Partial refunds or no refunds will be offered.
RETURNS
The return policy described below applies to online orders only.
I have changed my mind and wish to return my item for a refund?
You must contact us within 14 days of receiving your order. Please include your order reference number and full name. The item you wish to return must be unused, in the original packaging and in a saleable condition. Refunds may be accepted on all items except perishable goods, earrings and underwear and exclude shipping charges. All items will be inspected on return. info@kcsportswear.ie
My item is damaged, what can I do?
Please contact us -- include your order reference number and full name. Please also include an image of the item showing the damage. Once verified, we can then work with you on a suitable resolution. info@kcsportswear.ie
I want to Exchange an Item?
You must contact us within 14 days of receiving your order. Please include your order reference number and full name. The item you wish to exchange must be unused, in the original packaging and in a saleable condition. Exchanges may be accepted on all items except perishable goods (food/groceries), earrings and underwear. All items will be inspected on return.
Once we receive the original item(s) from you, we will reach out to you for payment of the re-shipment and any other additional charges (if applicable) charges and can then ship the replacement(s) immediately.
KCS PRIVACY POLICY
PRIVACY STATEMENT
Introduction
KC LEISURE & MARKETING LTD. works to ensure that your privacy is protected when using our services. We therefore have a policy setting out how your personal data will be processed and protected. Please stay updated to any changes to this Privacy Policy by visiting our website.
Who is responsible for your personal data?
KC LEISURE & MARKETING LTD. Unit 22, Zone C, Mullingar Business Park, Mullingar, Co. Westmeath is the controller of the personal data you submit to us and responsible for your personal data under the Irish Data Protection Acts 1988 and 2003.
Where is your personal data stored?
The data that we collect from you is stored within the European Economic Area (“EEA”).
What types of personal data do we collect?
We will collect personal data that you submit to us, for example, when you place orders, contact our customer service or participate in competitions. The personal data that you submit to us may for example include contact information, date of birth and payment information. In addition we may collect certain personal data from external sources such as credit information and address updates.
How do we use your personal data?
We may use your personal data for the following purposes:
-To create and manage your personal account at KC LEISURE & MARKETING LTD.
-To process your orders and returns via our online services
-To send text message notifications of delivery status
-To contact you in the event of any problems with the delivery of your items
-To answer your queries and to inform you of new or changed services
-To send marketing offers such as newsletters and catalogues
-To notify the winners in competitions arranged online
-To manage your account by carrying out credit checks
-To make analyses in order to provide you with relevant marketing offers and information
-To validate that you are of legal age for shopping online
-To send you surveys in order to give you a possibility to influence our offer and services
-To test and improve our systems by which the services are provided
-To prevent misuse or improper use of our services
We will keep your data for as long as necessary to fulfil the purposes above or for as long as we are required by law. After this your personal data will be deleted.
What are your rights?
You have the right to request information about the personal data we hold on you at any time (free of charge once a year, for each other request in the same year an administrative fee may be payable). If your data is incorrect, incomplete or irrelevant, you can ask to have the information corrected or removed. We cannot remove your data when there is a legal storage requirement, such as book-keeping rules or when there are other legitimate grounds to keep the data, such as unsettled debts. You can withdraw your consent to us using the data for marketing purposes at any time. You can contact us either by emailing a request to KC LEISURE & MARKETING LTD at info@kcsportswear.ie
Who has access to your personal data?
Your data may be shared within the KC LEISURE & MARKETING LTD. organisation. We never pass on, sell or swap your data for marketing purposes to third parties outside of KC LEISURE & MARKETING LTD. Data that is forwarded to third parties, is only used to provide you with the services mentioned above, for example shipping agents in connection with the delivery of goods, media agencies for distribution of newsletter and credit reference or debt collection agencies for the purpose of credit rating checks, identity checks and debt collection.
How do we protect your personal data?
We have taken technical and organisational measures to protect your data from loss, manipulation, unauthorised access. We continually adapt our security measures in line with technological progress and developments. To make card purchases with us as secure as possible, all information is sent in encrypted form. This means that the information is passed through a secure connection and that your personal data cannot be read by external parties. For card purchases we work with an authorised payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard. This means that your card details are processed with a very high level of security. When you pay by card, we reserve the right to carry out an identity check.
Cookies
A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. KC LEISURE & MARKETING LTD. uses cookies to enhance and simplify your visit. We do not use cookies to store personal information, or to disclose information to third parties. There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are
stored as a file on your computer or mobile device for no longer than 12 months. Session cookies are stored temporarily and disappear when you close your browser session. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under “Help” in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.
Third-party cookies
We use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics and Optimizely. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 24 months.
Links
The sites kcsports.ie, store.kcsports.ie, ucc.kcsports.ie, ucd.kcsports.ie, hoodies.irish and kc-corporate.com may include links to other websites which do not fall under our supervision. We cannot accept any responsibility for the protection of privacy or the content of these websites, but we offer these links to make it easier for our visitors to find more information about specific
subjects.
Controller of personal data
KC LEISURE & MARKETING LTD.
Unit 22, Zone C,
Mullingar Business Park,
Mullingar,
Co. Westmeath.
Telephone: +353 (0) 44 9345556
Fax: +353 (0) 44 9345557
E-mail: info@kcsportswear.ie
Companies register: Irish Companies Registration Office
Company registration number: 367494
VAT registration number: VAT NO. IE 6387494S
This privacy policy was amended on Thursday, 19 April 2018
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